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 Rank: Pro    Groups: Registered
Joined: 17/03/2013 Posts: 192 Points: 524 Location: United Kingdom
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Hi all Bad news on the Mini, just picked up parts 3 and 4 from the post office and there is letter that states, due to unforeseen circumstances they have suspended publication until further notice. There is a small card inside the fourth issue for you to fill in and post back if your still interested to continue from issue five when it resumes free of charge.  Here are issue's 3 and 4, plus a close up of all 4.      Regards Taz “Count your age by friends, not years. Count your life by smiles, not tears.”
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 Rank: Amateur level 2  Groups: Registered
Joined: 08/04/2010 Posts: 46 Points: 156 Location: Andover
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Please note that we operate independently of any newsagent and as such, work on a different dispatch cycle – we dispatch on a monthly basis and newsagents sell it on a weekly basis. We also don’t have the same supplier. What we can guarantee is that we will supply all the issues during the duration of the subscription. Due to the basic principles of supply and demand, newsagents can’t always guarantee that they will be able to stock the entire collection. I received this reply to an email I sent, on the 2nd May this looks like DeAgostini are up to there usual trick I,e the left hand does not know what the right hand is doing and vice a versa, and further to that I am informed that there do not supply the Newsagents, and further more they do not know who does. The saga continues. Only got room for one build,
but might try and sneek in a small one later
Have snuck in the Endevour
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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The saga for what continues?
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Rank: Amateur level 2 Groups: Registered
Joined: 08/04/2010 Posts: 46 Points: 156 Location: Andover
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The last few issues of the victory come to mind Only got room for one build,
but might try and sneek in a small one later
Have snuck in the Endevour
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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This might answer yoru question.. Issue 4 of the Minin contains this notice.."Dear Reader,
Thank you for collecting BUILD THE MINI. Unfortunately we have had to
suspend publication of the series for the foreseeable future. We would like to be able to advise you when the series resumes and send you your copy of issue 5 free of charge.
Please fill in your details below and post this card back to us.
We apologise for the inconvenience this may cause. If you have any comments or queries, please do not hesitate to contact our Customer Services Department on 0845 1489 250, or email customercare@deagostini.co.uk.
Once again, thank you for your support.
Yours faithfully,
De Agostini"
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Rank: Amateur level 2 Groups: Registered
Joined: 08/04/2010 Posts: 46 Points: 156 Location: Andover
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According to customer service we that get our copies from the newsagents are not customers of DeAgostini and I do not recall get a little card in my issue No 4 then again I should have realised something was amiss when there was no mention of what was coming in issue 5 on the back of issue 4. Only got room for one build,
but might try and sneek in a small one later
Have snuck in the Endevour
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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This is correct. Retail/Newsagents get their partwork magazines via a magazine distributor such as John Menzies, the Newsagent is not a direct customer of the partwork company, but the distributor is.
Subscribers are direct customers.
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Rank: Amateur level 2 Groups: Registered
Joined: 08/04/2010 Posts: 46 Points: 156 Location: Andover
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But were does the Magazine distributors get it from. Only got room for one build,
but might try and sneek in a small one later
Have snuck in the Endevour
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Makes no difference, retail customers are not direct customers.
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Rank: Amateur level 2 Groups: Registered
Joined: 08/04/2010 Posts: 46 Points: 156 Location: Andover
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But they are STILL customers buying DeAgostini products whether directly or indirectly, after all you talk to the organ grinder not the monkey. Only got room for one build,
but might try and sneek in a small one later
Have snuck in the Endevour
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Rank: Pro Groups: Registered
Joined: 27/07/2010 Posts: 122 Points: 363 Location: Rugby
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Rank: Pro Groups: Joined: 24/08/2009 Posts: 48,827 Points: -13,348
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Malcolm wrote:But they are STILL customers buying DeAgostini products whether directly or indirectly, after all you talk to the organ grinder not the monkey.
When it comes to requesting back issues or replacement copies via a retailer, it must be done via the retailer.
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